1.Call Recording – Recorded calls can provide important information that helps in making improvements in agent performances and techniques. Recorded transactions can also serve as references in resolving disputes and ensuring legal compliance.
2.Script and Call Flow Designer – With this feature, agents can collect, organise and retrieve date from the customer relationship management, and make sure that every information is securely entered and stored in the database.
3.Call Centre Analytics – These make use of interactive tools that quickly gauge performance and identify problems that need immediate action.
4.Compliance Management – Such feature ensures that every policy set by the industry is followed by all employees to avoid committing costly mistakes.
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